Everything Else You Need to Know

Have a general question about ZIPS? You’ve come to the right place. Check hours of operation, payment procedures and everything else you’d like to know before you go. Can’t find an answer to your questions, contact your local ZIPS.

What are your hours of operation?

Monday - Friday 7am to 8pm
Saturday 8am to 7pm
Sunday Closed

Why do you require prepayment?

It's the foremost reason we can clean your clothes for one low price and it helps keep our operating costs down. Customers pick up their clothes sooner when they prepay, which reduces the amount of storage space we need by over 70%.

What forms of payment do you accept?

For payment options, please see the store listing page for you local ZIPS. Find your local ZIPS.

If I cannot make it by 9am, can I still get my clothes back today?

Only garments in by 9am will be ready by 5pm the same day. We do not offer a RUSH service, but there are other dry cleaners in our service area that have one-hour service.

If I drop my order off after 9am, will it be ready earlier than 5pm the next day?

It may be, but we can only promise to have the order ready at 5pm the day it is due.

I bring a lot of clothes, can I get a discount?

We offer the same discount to all our customers. One low price, any garment.

Can someone else pick-up my clothes for me?

Yes. When you set up your account you can designate 2 other people who are authorized to pick up your cleaning.

What is a ZIPS Key Tag?

It is a free key tag that identifies you to your account. With the ZIPS Key Tag you will no longer have to worry about what phone number your account is under. You may also pick up your order without the claim ticket if you have your ZIPS Key Tag.

Why did you reject my garment?

Individual garments may be rejected because they are damaged or because they cannot be safely cleaned.

What do I do if I think I am missing a garment?

You should contact the store immediately.

How long do you keep orders?

We are not responsible for orders left for more than 30 days.

What do you do with old orders?

Unclaimed garments are donated to Goodwill, Salvation Army, local churches and other charitable institutions.

Can I pick up my clothes after the store has closed if an employee is there?

We are sorry but for the safety of our staff and our customers we must keep the doors locked once we close for the evening.